The second-hand marketplace Users Express Frustration Over Sizing Updates
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
The second-hand shopping app has updated its measurement guidelines for women's and children's garments without notifying all shoppers about the modification.
Online Platforms Response
Many shoppers and sellers are expressing on platforms claiming that product pages now present a modified sizing category than originally posted because of the remapping.
Vinted explained the revised method more closely matches similar services.
They have suggested members to review their products and update the measurements by hand when needed, which has left users frustrated.
Sizing System Changes
Before the change, the sizing featured one number and one letter, like S/8 or M/10.
The new system has a letter with a size spectrum like S/UK 8-10.
For certain items, the measurements have been reclassified - for example a size L used to be a 12 but now shows as UK 16-18.
Shopper Accounts
A fashion influencer, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," the way the service now categorizes.
A different member, based in Glasgow, said garments she listed on Vinted with size 14 labels were showing in the marketplace as measurements 20-22.
"If buyers measuring 20-22 acquire them they will likely be quite upset," she explained.
Required Changes
Charlotte Lunn, based in Derby, said she had been left angered by the change as she had to manually change the sizes on "every single listing".
"This situation is especially annoying, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she stated.
Marketplace Information
The service features exceeding 100 million users, comprising 18 million UK members.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This isn't the first time where an unanticipated change within the service has received backlash: earlier, the service retracted a modification concerning shipment methods following member complaints.
